Luna Rae

<p>We do keep spare parts for certain items, such as earring backs, earring drops, and similar components. These spare parts are not available online.&#xA0;</p><p>Please reach out to us with details about what you are missing, and we will see if we can source the necessary parts for you.</p>

We do keep spare parts for certain items, such as earring backs, earring drops, and similar components. These spare parts are not available online. Please reach out to us with details about what you are missing, and we will see if we can source the n

I lost a part of my jewellery, do you sell spare parts?

PRODUCTS

ACCOUNT

How do I cancel my order?

Can I edit or add anything to my order?

What is your cancellation policy?

Can I merge my orders?

Can I delay dispatch of my order?

Can I order online and pick up at your showroom?

ORDER MANAGEMENT

What do I do if I receive the wrong item in my order?

My order was marked delivered but it’s not here.

What do I do if my item(s) arrives damaged?

ORDER ISSUES

How do I apply promo/discount codes?

How do I use my benefits/rewards points?

How do I use my Store Credits?

What can I pay with?

PAYMENTS & DISCOUNTS

Do you offer expedited shipping?

How long does delivery take?

How much does shipping cost?

Do I need to sign for the delivery?

How do I track my order?

Do you offer free shipping?

What if my package gets lost or arrives damaged?

Will my order include a invoice?

SHIPPING & DELIVERY

When will I get my refund?

Do you offer refunds or exchanges?

How do I make a return?

How do I start a return?

What’s your return policy?

RETURNS & REFUNDS

My item is broken, can you help?

Do you do custom pieces?

What are your products made of?

Do You Use Natural or Synthetic (Lab Grown) Diamonds?

Do you use Australian Opals?

What to Do If Your Jewellery Is Tarnished?

I lost a part of my jewellery, do you sell spare parts?Updated a year ago