Luna Rae

<p>Yes, if we have not yet started fulfilment of your order, we can hold it for up to two weeks if you are away.&#xA0;</p><p>Please contact us as soon as you place the order to request a delay in dispatch. This way, we can ensure your order is dispatched at a time that is convenient for you.</p>

Yes, if we have not yet started fulfilment of your order, we can hold it for up to two weeks if you are away. Please contact us as soon as you place the order to request a delay in dispatch. This way, we can ensure your order is dispatched at a time

Can I delay dispatch of my order?

ORDER MANAGEMENT

ACCOUNT

How do I cancel my order?

Can I edit or add anything to my order?

What is your cancellation policy?

Can I merge my orders?

Can I order online and pick up at your showroom?

What do I do if I receive the wrong item in my order?

My order was marked delivered but it’s not here.

What do I do if my item(s) arrives damaged?

ORDER ISSUES

How do I apply promo/discount codes?

How do I use my benefits/rewards points?

How do I use my Store Credits?

What can I pay with?

PAYMENTS & DISCOUNTS

Do you offer expedited shipping?

How long does delivery take?

How much does shipping cost?

Do I need to sign for the delivery?

How do I track my order?

Do you offer free shipping?

What if my package gets lost or arrives damaged?

Will my order include a invoice?

SHIPPING & DELIVERY

When will I get my refund?

Do you offer refunds or exchanges?

How do I make a return?

How do I start a return?

What’s your return policy?

RETURNS & REFUNDS

My item is broken, can you help?

Do you do custom pieces?

What are your products made of?

I lost a part of my jewellery, do you sell spare parts?

Do You Use Natural or Synthetic (Lab Grown) Diamonds?

Do you use Australian Opals?

What to Do If Your Jewellery Is Tarnished?

PRODUCTS

Can I delay dispatch of my order?Updated a year ago