You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected] or +61 2 9452 4981. Please include your order number and the reason for cancellation in your message.
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
Orders can be cancelled If they have not been fulfilled/dispatched by our warehouse team. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. Af
Yes, we can merge your orders if both have not yet been dispatched. Please reach out to our customer support team with both of your order numbers, and we will assist you in combining them into a single shipment. This way, you can enjoy the convenienc
Yes, if we have not yet started fulfilment of your order, we can hold it for up to two weeks if you are away. Please contact us as soon as you place the order to request a delay in dispatch. This way, we can ensure your order is dispatched at a time
Yes, you can select a pickup option at checkout. Pickup must be within our operating times or, if outside those times, needs to be approved by our customer service team. Once your order has been fulfilled, you will receive a notification that your it