Luna Rae

<p>Yes, we can merge your orders if both have not yet been dispatched.&#xA0;</p><p>Please reach out to our customer support team with both of your order numbers, and we will assist you in combining them into a single shipment. This way, you can enjoy the convenience of having your items delivered together.</p>

Yes, we can merge your orders if both have not yet been dispatched. Please reach out to our customer support team with both of your order numbers, and we will assist you in combining them into a single shipment. This way, you can enjoy the convenienc

Can I merge my orders?

ORDER MANAGEMENT

ACCOUNT

How do I cancel my order?

Can I edit or add anything to my order?

What is your cancellation policy?

Can I delay dispatch of my order?

Can I order online and pick up at your showroom?

What do I do if I receive the wrong item in my order?

My order was marked delivered but it’s not here.

What do I do if my item(s) arrives damaged?

ORDER ISSUES

How do I apply promo/discount codes?

How do I use my benefits/rewards points?

How do I use my Store Credits?

What can I pay with?

PAYMENTS & DISCOUNTS

Do you offer expedited shipping?

How long does delivery take?

How much does shipping cost?

Do I need to sign for the delivery?

How do I track my order?

Do you offer free shipping?

What if my package gets lost or arrives damaged?

Will my order include a invoice?

SHIPPING & DELIVERY

When will I get my refund?

Do you offer refunds or exchanges?

How do I make a return?

How do I start a return?

What’s your return policy?

RETURNS & REFUNDS

My item is broken, can you help?

Do you do custom pieces?

What are your products made of?

I lost a part of my jewellery, do you sell spare parts?

Do You Use Natural or Synthetic (Lab Grown) Diamonds?

Do you use Australian Opals?

What to Do If Your Jewellery Is Tarnished?

PRODUCTS

Can I merge my orders?Updated a year ago